F.A.Q. - Frequently Asked Questions / Help

Basics: WOMEX and virtualWOMEX
- What is WOMEX?
- What is virtualWOMEX?
Registering
Participating in virtualWOMEX
Your virtualWOMEX account
Other questions
- To whom can I turn when I have a technical problem or questions?

Basics: WOMEX and virtualWOMEX

What is WOMEX?

"The most important international professional market of world music of every kind. This international fair brings together professionals from the worlds of folk, roots, ethnic and traditional music and also includes concerts, conferences and documentary films. It contributes to networking as an effective means of promoting music and culture of all kinds across frontiers." - UNESCO

What is virtualWOMEX?

virtualWOMEX is the virtual trade fair for world music on the internet - open the whole year round.

Present yourself, your employees and your company through the internet to the professional WOMEX network - the standard for everybody in the world music business.
Trade online. Publish your services, products, requests to the virtualWOMEX community - be visible and active on the internet marketplace.
Do it yourself. Post news, upload songs, manage your data in real time - easy to use interface, no big technical knowledge or web master necessary.

Registering

How can I register to WOMEX 2008?

You can register to WOMEX 2008 on the WOMEX registration form.

Who can register to virtualWOMEX?

Everybody who has a deeper interest in world music or works or wants to work in the world music business, can and should participate in the virtualWOMEX business network and marketplace. We don't investigate every registration but we have the right to reject a registration if we feel that the company doesn't fit with our community.

How can I register to virtualWOMEX?

All registered delegates of WOMEX 2008 will get a virtualWOMEX account for one free year. A virtualWOMEX account including a profile will be set up automatically or it will be updated if it was created before - we will send your account data to your email address.

I am not registered for WOMEX 2008 but I would like to participate in virtualWOMEX. Is that possible?

Yes. virtualWOMEX is open to everybody who has a deeper interest in world music. On payment of a fee (55 Euro for 6 month, 99 Euro for one year) all interested parties can register for virtualWOMEX only or extend their existing account without participating in the WOMEX itself. Please do this with the virtualWOMEX registration form.

Participating in virtualWOMEX

How can I participate, be active in virtualWOMEX?

With your account you can build and update your own profile:

You can present you and your company in a profile e.g.: Piranha Musik
Modify your Main Data (Address, Phone, Activities ...)
Publish or modify Artists
Publish or modify Events
Publish or modify Free Ads
Publish or modify News
Publish or modify a Tour
Publish or modify Records
Get in contact with all virtualWOMEX members
Find, network and meet with WOMEX 2008 delegates

How can I publish, edit or delete data on virtualWOMEX?

You have to login with your username and password first. To publish your services, products, news, etc., you have to go to 'MyWOMEX' and click on 'News - Publish News', for example. You can edit, delete an entry if you click on the listed items in 'MyWOMEX' and click on the 'edit' or 'delete' icon in the top bar. Please follow the instructions after this action. Alternatively you can use the action-icons (edit, publish, delete) in the main categories ('News', ...) or on the virtualWOMEX homepage after your login.

What should I publish first?

We advise you to publish your artist(s) first. After that, you are able to post a record, an event and/or a tour related to your artist. During the publishing process you can choose your artist using the pull down menu offered to you. Finally your artist will be displayed on his virtualWOMEX artist page with all his related information such as: record, events, tour.

What content of virtualWOMEX is public?

Basically, content posted by the users of virtualWOMEX is for all to see. This includes media like music samples. However, some information remain accessible only to the registered users. They are:

business contacts of companies and delegates (as opposed to 'open contacts')
in the 'Tour Planner', the dates of the relative tours

When will my updates or new entries be online?

Your updates or new entries will appear online and be searchable immediately after your action. If you modify your company name or a person of your company a confirmation by a virtualWOMEX administrator is necessary before this update is online. Please allow us a few days to confirm your request. In this respect, please do not write your company name in capital letters or add any unnecessary symbols to it. Such changes will be refused.

Is there an official language in the virtualWOMEX?

Yes. To keep communication between all participants practical, time effective and low budget, we adopted ENGLISH as the preferred virtualWOMEX language.

How can I update our company logo?

Where do I get more detailed help?

Please use our context sensitive help (tooltips) which will guide you through the publishing and editing process. The context sensitive help has a question mark placed in a circle icon. You move your mouse cursor over the icon and the help will be displayed (javascript must be activated for your browser). If you don't want to activate javascript for your browser you can click on the icon and the help will be shown in a new browser window.

Your virtualWOMEX account

I forgot my password. How can I get it back?

Click on the "Forgot password?" link below the login area (on the bottom left of the main page) and follow the instructions.
Alternatively, click here.

I can't log in to virtualWOMEX with my password.

Both your username and your password are case sensitive. Try entering them again and pay particular attention to the big and small letters.
Also, make sure that there are no empty spaces (sometimes, when you copy/paste a password, an empty space is added before or after it). If it still does not work, please check if there are any security settings that might hinder you to log in (browser? firewall?). If you are not sure about that, you may want to contact your system administrator.
At last: contact us at virtual@womex.com. Please try letting us know which browser (firefox, safari, explorer, ...) you are using and what its version is.

Can I change my password?

Once logged in, you can change your password and/or username into something you would remember more easily. To do so, go to: 'MyWOMEX' > edit my login data

Can I delete my account?

No, users cannot delete their own accounts. Please get in touch with us at virtual@womex.com and we will do it for you.

Someone left my company but her/his account remains. Can I delete it?

No, users cannot delete accounts. Please get in touch with us at virtual@womex.com and we will do it for you.
Alternatively, you could attribute his/her account to someone else, as long as this person works at your company. To do so, just log in with the details of the previous collaborator and change his/her name with the new one in his/her profile.

I received the login data of someone else!

It is probable that some or all accounts related to your company were registered using your e-mail address. Please contact and inform us at virtual@womex.com

I have registered for WOMEX 2008, but I have not received my virtualWOMEX access data yet.

Please contact and inform us at virtual@womex.com.